Refund policy
Refund & Return Policy
Last updated: August 21, 2026
At Liforia Labs, we stand behind everything we sell. If your order is not right, we will make it right.
Our 120-Day Guarantee
We offer a 120-day guarantee on all products purchased from Liforia Labs. You have 120 days from the date you receive your item to request a return, exchange, or refund.
How to Start a Return
All return, exchange, and refund requests must be submitted by email to support@liforialabs.com. This is our only official channel for these requests.
Please include the following in your message:
- Your full name
- Your order number
- The email address used at checkout
- The item(s) you wish to return
- The reason for the return
- Clear photos, if the item arrived damaged, defective, or incorrect
Our support team will respond within 1 business day with a decision and, where applicable, written return instructions including the correct return address.
Please do not send any item back before receiving written return instructions from our support team. Items sent back to us without an approved return request cannot be processed, tracked, or refunded.
Return Conditions
To be eligible for a return under our satisfaction guarantee, your item must be in the same condition in which you received it — unused or gently used, with any tags attached, and in its original packaging where reasonably possible. You will also need your receipt or proof of purchase.
Items that arrive damaged, defective, or incorrect are exempt from these condition requirements and are covered in full. Please see the section below.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If the item is defective, damaged in transit, or is not what you ordered, contact us at support@liforialabs.com immediately — ideally within 7 days of delivery — with photos of the item and the packaging.
We will evaluate the issue and make it right at no cost to you. Depending on the situation and your preference, we will send a free replacement, arrange a prepaid return, or issue a full refund including original shipping charges. You will never be asked to pay for the return of a damaged, defective, or incorrect item.
Return Shipping Costs
- Damaged, defective, or incorrect items: Liforia Labs covers all return shipping costs. We will provide a prepaid return label or reimburse your documented return shipping expense.
- Change-of-mind returns (you simply no longer want the item): the customer is responsible for return shipping costs. Original shipping charges are non-refundable in this case.
We recommend using a trackable shipping service for all returns. We cannot be held responsible for returns that are lost in transit without tracking.
Exceptions and Non-Returnable Items
The following items cannot be returned:
- Perishable goods
- Custom, personalized, or made-to-order products
- Products that have been opened where sealed for hygiene or health protection reasons, unless the item is defective
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Free promotional items and free gifts
If you are unsure whether your item qualifies, please contact us at support@liforialabs.com before initiating a return.
Exchanges
The fastest way to get the item you want is to request a return for the item you have and, once the return is approved, place a separate order for the replacement item. If you would prefer a direct exchange, email us at support@liforialabs.com and our team will arrange it for you where the replacement item is in stock.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification. This right is in addition to, and does not replace, our 120-day guarantee.
To exercise this right, contact us at support@liforialabs.com within 14 days of delivery. Your item must be in the same condition in which you received it, unused, with tags, and in its original packaging, and you will need your receipt or proof of purchase. Refunds under this right are issued within 14 days of our receiving the returned goods or proof of return shipment.
Customers in the United Kingdom benefit from an equivalent 14-day cancellation right under UK consumer law.
Refunds
Once we receive and inspect your return, we will notify you by email and let you know whether your refund has been approved.
If approved, your refund will be issued automatically to your original payment method within 5 to 10 business days. Please note that it may take additional time for your bank or card issuer to process and post the refund to your account — this is outside our control and typically takes a further 3 to 10 business days.
We do not issue refunds to a different payment method, to a third-party account, or by cash or wire transfer.
If more than 15 business days have passed since we approved your refund and you still have not received it, please contact us at support@liforialabs.com and we will investigate immediately.
Refused, Unclaimed, or Undeliverable Orders
Orders that are refused at delivery, left unclaimed at a collection point, or returned to us because of an incorrect or incomplete address provided at checkout may be subject to a deduction for the shipping and handling costs actually incurred. We will always contact you first to attempt redelivery before applying any deduction.
Before You File a Dispute
If you are unhappy with your order for any reason, please email us at support@liforialabs.com before contacting your bank or card issuer. We resolve nearly every issue within one business day, and a direct request is always faster than a chargeback.
Contact
Liforia Labs Email: support@liforialabs.com Support Hours: Monday to Friday, 10:00 AM – 5:00 PM (Eastern Time) 6965 Piazza Grande Ave, Apt 203, Orlando, FL 32835, United States